Terms and Conditions

1 Scope of Application
1.1 we exclusively supply to the following terms and conditions, which are the basis for all offers and contracts on our website www.zederna.com
1.2. Customers within the meaning of the present terms shall be both consumers and also businessmen. Consumers within the meaning of the present terms shall be natural entities with whom business relationships are started without a commercial, independent or freelance activity being able to be ascribed to them. Businessmen within the meaning of the present terms shall be natural or legal entities or partnerships of legal capacity with whom business relationships are started and who act in the exercising of a commercial, independent or freelance activity.

2 Possibility of Storage and insight into contract details, login
2.1. You find these terms and conditions under www.zederna.com. You can save or print this document by using the adequate functions of your browser.
2.2 Your order details are stored and for safety reasons not directly accessible for you. For every customer we offer a password secured access (Customer Login). Here you can see the status of your orders and your address details. The customer ensures to keep this information confidential and not to pass the login details to any other.

3 Contractual Partner, Language and Contract
3.1. Your contractual partner is Zederna Einacker-Tanzer GbR, Dreimorgen 42, 58708 Menden, Germany. Contracts can be closed in German or English. All our offers are not-binding, as long as they do not become contents of a contractual agreement.
3.2. By clicking „Order“ or "Place Order" you will place a binding order of the articles in the basket. The order confirmation follows immediately after payment and sending the order. This acknowledgement of receipt represents no acceptance of your order. It does inform you, that the order was received.
3.3 A binding contract comes into existence if we accept the order of the buyer by a separate notification of acceptance or by delivering the goods within 14 days. You are bound to your order maximum 14 days.

4 Prices, Cost of Delivery
When ordering the prices specified in our shop at this moment are valid. The indicated prices are end prices, i.e., they contain in each case the legal valid value added tax and other price components, plus forwarding expenses as displayed in the offer. Please consider special costs, e.g. for cash on delivery.

5 Right of Withdrawal
5.1. The customer has to bear the cost of the return in the context of the legal right of revocation, if the supplied commodity corresponds to the ordered and if the price of the goods does not exceed an amount of 50 USD.
5.2. Following you will find the legal instructions and conditions about the right of withdrawal for consumers:

Right of Withdrawal
Any customer has the right to revoke his / her contractual statement without stating reasons within 2 weeks by either sending a receipt of the goods in writing (e.g. Letter, e-mail, fax) or by returning the goods. This period begins at the earliest on the day after payment has been received along with a copy of these instructions in written form. The prompt return of said merchandise or order satisfies a preservation of the revocation period.

Cancellations can be send to:

Zederna Einacker - Tanzer GbR
Attn. Mr. Einacker
Dreimorgen 42
58708 Menden
Germany
e-Mail: info@zederna.com

Cancellation Consequences
In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case the customer cannot return the received goods and services in total or in part or only in deteriorated condition, the customer has to, if applicable, provide compensation insofar. This does not apply for the delivery of goods, if the deterioration of the goods were due exclusively to their inspection - as would have been possible for you in a retail shop for example. Incidentally the customer can avoid the obligation for compensation by not using the goods, as if they were his/hers property, and by refraining from doing anything, that could impair their value. Items that are capable of being shipped are to be returned. The customer is responsible for the cost of said return, if the supplied commodity corresponds to the ordered and if the price of the good does not exceed 50 USD, or if the customer at the time of the return has not yet been reimbursed for the return or if a contractually arranged payment installment has not yet been rendered. The costs of return delivery are otherwise gratis for the customer. Goods that can be dispatched as parcels have to be returned at our risk and expense. Goods that cannot be returned as parcels will be collected from your address. Obligations for refunding of payments must be fulfilled by you within 30 days after dispatch of the customer’s declaration of cancellation.
Special Regulation for the Subscription Service
For the Subscription Service these Rights of Withdrawal are only valid for the first delivery of the subscription model.
End of Rights of Withdrawal

6 Delivery, Passing of Risk
6.1. We try to deliver immediately. The time for delivery is kept, if the good is shipped before expiration. We constantly hold the majority of the goods on stock. We normally dispatch goods within 2-6 working-days after order. During necessary supplementary order of not storing goods, the delivery time is days.
6.2. The delivery time extends appropriately in times of strike, lockouts as well as further circumstances not caused by us, especially by higher force. Beginning and end of such obstacles will be communicated immediately to the buyer.
6.3. The risk of coincidental fall and the coincidental degradation passes to the customer when he or a determined receiver receives the delivery. This is valid independently of whether the dispatch takes place insured or not. With entrepreneurs the danger of the coincidental fall and the coincidental degradation of the good passes to the carrier or otherwise the person or institute intended for the execution of dispatching to the entrepreneur.

7 Payment
We offer various payment methods through our partner PayPal. For example you can pay using your PayPal account or as a Guest via creditcard. Please inform at www.paypal.com and www.zederna.com about the payment methods and procedures available.
In any case we will reserve the right for certain type of orders or customers to ship our goods only after we received a valid prepayment.

8 Charging, Withholding
8.1. The right for set-off is entitled to you only if your counterclaims were validly determined, undisputed or is appreciative by us.
8.2. For the practice of a right of lien you are only to that extent authorized, as your counterclaims are based on the same contractual relation.

9 Title Retention
The supplied goods remain up to the complete payment our property.

10 Warranty / Periods / Complaints, Suggestions
10.1. For goods supplied to consumers the legal guarantee period is valid. The period begins with the delivery of the goods. Warranty claims opposite merchants are limited to one year starting from delivery.
10.2. Merchants must indicate obvious defect in writing to us immediately, at the latest within 14 days starting from receipt of the goods. The punctual sending off is sufficient. Otherwise the asserting of the warranty claim is impossible. For merchants supplementing § 377 HGB is valid.
10.3. Excluded from the previous regulations in 10,1. and 10,2. are compensations for injury of life, the body or the health, which follow obligation injury which can be represented from us, as well as claims for damages for other damage, which are based on rough negligence. For those previous excluded requirements the legal limitation is 2 years. Restrictions or exclusions of warranty claims altogether are not valid in the case of the assumption of a condition warranty by us or bad-cunning concealing of a lack by us i.S.v. § for 444 BGB. A possible manufacturer warranty remains likewise untouched. As far as our liability is impossible or limited by previous exceptions, this is valid also for the personal liability of our employees, co-workers, legal representative and executing aides.
10.4. For any defects within the guarantee period, which are subject to legal guarantee, we are obliged to supplementary performance, i.e. to defect removal or to replacement. Consumers as contracting parties have the choice whether in the case of a defect the supplementary performance is to take place or replacement. We are entitled by special conditions described by law to reject supplementary performance. In particular if this is possible only with disproportionate costs and the other kind of supplementary performance is without substantial disadvantages for the contracting party. When contracting with merchants, the kind of the supplementary performance takes place after our choice. If we are not willing or able to a supplementary performance you are entitled to reduce the price or to cancel the contract. When matching legal conditions, compensation may be applicable. The resignation as well as compensation instead of the whole delivery are not applicable, if the defect reduces the value or the fitness of the purchased good only insignificant.
10.5. As far as we ourselves give warranty promises on the articles in our assortment, the previous warranty laws of the customer remain untouched. Warranty promises of the manufacturers justify no right relationship with us, but give the customer excluding rights opposite the guarantor.
10.6. For service inquiries please contact our customer service:
E-Mail: info@zederna.com, Phone: +49 (0) 2373 / 934 80 60.

11 Other Warranty
We are only responsible for compensation - in particular from bad action, organizational default, default when contracting, when acting with rough negligence, or the damage on an injury of contract-substantial obligations or requirements after §§ 1, 4 of the product liability law. The previous non-liability does not apply for cases of simple negligence with damage from the injury of the life, the body or the health, as well as in the case of the assumption of a condition warranty or bad-cunning concealing of a lack i.S.v. § for 444 BGB.

12 Privacy Policy
We point out you that your order and address data are stored. A storage and a use of your data take place in the context of the order transaction (also by transmission to the assigned delivery partners), for possible guarantee purposes and for own advertising purposes, if you agreed not expressly an extended use. You can revoke the permission at any time. The revocation is to arrange to:
Zederna – Tanzer-Einacker GbR, Dreimorgen 42, 58708 Menden, Germany

13 Applicable Law
For all legal transactions or other legal relations with us the right of the Federal Republic of Germany is valid

14 Severability Clause
No secondary oral agreements exist. Any amendments to these terms must be in writing in order to be valid. This applies also to the abrogation and the amendment of this written form requirement. If any provision of these terms is, for any reason, invalid and/or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The parties agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision which most closely approximates the intent and economic effect of the invalid and/or unenforceable provision.

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